Hostess (Pool & Beach)

Responsibilities

• Greets Guests upon Arrival with a Warm FIVE-Styled Welcome, ensuring their Journey at FIVE is sensational.
• Leads and coordinates FIVE's acclaimed Front of House Operations while elevating the Vibe at FIVE throughout all Guest Touchpoints.
• Assists Guests in finding Suitable Seating Arrangements based on their preferences and the availability of tables.
• Manages Waitlists during peak times and provides Accurate Wait Time estimates, whilst ensuring Guests are well taken care of.
• Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, FIVE-Styled Service.
• Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling FIVE-Star Guest Assistance at all times.
• Efficiently Processes Billing and Payments while adhering to FIVE s industry-leading Control Procedures.
• Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
• Collaborates with a Fellow 'FIVERs' to maximise Guest Satisfaction, providing Prompt and Positive responses to inquiries.
• Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
• Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
• Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
• Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE s award-winning initiatives.