Host/Hostess

Job Summary:

We are seeking a friendly and professional Host to join our team at Sunnehanna Country Club. As the first point of contact for our members and guests, you will play a key role in ensuring a positive and welcoming experience at our country club. Your exceptional communication skills and attention to detail will help create a warm and inviting atmosphere for everyone.

Qualifications:

• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication and interpersonal skills.
• Ability to multitask and remain calm during busy periods.
• Friendly, professional demeanor with a strong desire to provide excellent service.
• Ability to work in a team environment and collaborate with other departments.
• Availability to work flexible hours, including weekends and holidays.

Benefits:

• Competitive hourly wage plus tips.
• Opportunities for career growth within the club.
• Employee discounts on food and beverage.

Key Responsibilities:

• Greeting Guests:

Welcome and greet members and guests as they arrive at the club, ensuring they feel comfortable and valued from the moment they step in.

• Reservation Management:

Manage reservations, both in-person and over the phone, ensuring accurate booking and efficient seating arrangements.

• Seating Arrangements:

Escort guests to their tables, ensuring that seating is organized and meets the preferences of members and guests.

• Waitlist Management:

Effectively manage waitlists during peak times, providing estimated wait times and updating guests as needed.

• Answering Inquiries:

Handle phone calls and guest inquiries about available services, events, and reservations in a professional and friendly manner.

• Coordinating with Staff:

Collaborate with the restaurant and event staff to ensure that all guest needs are met in a timely and efficient manner.

• Maintaining Host Area:

Keep the host station organized, clean, and presentable to create a welcoming atmosphere for all guests.

• Handling Special Requests:

Record and communicate special guest requests or preferences to the appropriate departments to ensure an exceptional guest experience.

• Ensuring Positive Guest Experience:

Address guest concerns or complaints promptly and professionally, striving to create a positive and memorable experience.

• Assist in Event Coordination:

Assist in coordinating events or special functions, ensuring guests’ needs are met and that operations run smoothly.

• Upholding Club Standards:

Ensure that all interactions and services align with the club's standards of excellence, providing guests with a high level of hospitality.

Job Type: Part-time

Pay: $10.00 per hour

Benefits:

• Flexible schedule

Ability to Commute:

• Johnstown, PA 15905 (Required)

Work Location: In person