Host/Hostess

Position Summary:

The Host/Hostess is the first and last point of contact for every guest, setting the tone for their entire dining experience. This role requires a professional, friendly, and highly organized individual who can manage guest flow, maintain a clean and welcoming entryway, and assist with general administrative duties. The ideal candidate will be an excellent communicator with a positive attitude, dedicated to providing a warm and gracious welcome to everyone who walks through our doors.

Key Responsibilities:

Guest Relations & Seating:

• Warmly greet all guests with a genuine smile and a professional demeanor upon their arrival.
• Manage the flow of the dining room by accurately assessing wait times and coordinating with servers and kitchen staff.
• Escort guests to their tables, presenting menus and providing a brief, polite welcome.
• Manage reservations and walk-ins using a reservation system, ensuring accurate seating and a smooth flow of service.
• Address guest inquiries and special requests, such as seating preferences or dietary needs, with patience and grace.
• Anticipate and resolve potential seating conflicts or wait-time issues with a calm and professional approach.
• Bid farewell to guests as they leave, thanking them for their patronage and inviting them to return.

Administrative & Operational Support:

• Answer the phone with a professional and welcoming tone, assist with reservations, takeout orders, and general inquiries.
• Maintain the cleanliness and organization of the host stand, waiting area, and entryway.
• Assist with cleaning and preparing menus for each shift.
• Help with various tasks as needed, such as polishing silverware, folding napkins, or assisting bussers and servers during busy periods.
• Communicate effectively with all team members, including servers, management, and the kitchen, to ensure a seamless operation.
• Adhere to all restaurant policies and procedures, including health and safety standards.

Required Skills & Qualifications:

• Previous experience in a restaurant or customer-facing role is highly preferred.
• Exceptional communication and interpersonal skills.
• A friendly, professional, and composed demeanor, especially during high-pressure situations.
• Strong organizational skills and the ability to multitask effectively.
• Proficiency with reservation software (e.g., Resy, OpenTable) is a plus.
• A strong work ethic and a proactive, "can-do" attitude.
• Must be reliable and punctual.
• Availability to work evenings, weekends, and holidays is required.

Working Conditions:

• This position requires standing for extended periods.
• The work environment can be fast-paced, high-pressure, and noisy.
• This role requires a high degree of positive interaction with both guests and staff.

Compensation:

• Competitive hourly wage.
• Opportunities for growth and advancement within the company.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person