Host/Hostess

Job Description

Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.

Duties & Responsibilities

• Warmly and graciously greets all guests upon arrival.
• When possible, open the front door for guests entering or leaving the restaurant.
• When immediate seating is limited, records guest names and number of people in party.
• Call out name and number of party when tables become available.
• Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.
• Accommodate special seating requests for guests whenever possible.
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
• Relay messages to servers and bus-persons as needed.
• Maintain supplies of mints and toothpicks at the host stand.
• Clean menus of food and stains.
• Perform other duties as assigned by the manager on duty.
• Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
• Explain the restaurant concept to guests. Give directions to the restaurant to guest inquiring for it.

Qualifications

• No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.
• Must be a team player and demonstrate organizational skills.
• Must have excellent interpersonal skills and confidence.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.
• Must have exceptional grooming habits.
• Ability to work in a fast paced environment.
• Fluency in other languages a plus.
• Be flexible and willing to assist as needed to ensure all restaurant standards are met

Job Types: Full-time, Part-time

Pay: $18.50 per hour

Shift:

• Day shift
• Night shift

Application Question(s):

• Are you 18 or older?
• Do you have experience with OpenTable?
• Do you have open availability?

Experience:

• Restaurant: 1 year (Preferred)

Work Location: In person