Hotel Front Desk Agent

Description:

**$1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire **Team members must be in good standing to qualify for Bonus Pay out (no documented performance in their employee file) **

Team Members Will Enjoy:

• 
  FREE GAS (up to $3,900 annual value)
• Free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

Responsibilities include but are not limited to:

• Provide superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
• Assign guest accommodations in accordance with current procedures.
• Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
• Handle assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
• Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
• Maintain ongoing knowledge of all company services and entertainment opportunities.

Requirements:

To be successful in this role, you should have previous experience and knowledge that includes:

• High School Diploma or equivalent experience.
• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.
• As/400 hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.
• Ability to prioritize tasks and work independently.
• Microsoft Office Excel, Word and Outlook applications experience required.
• Ability to always communicate effectively with Reserve Casino/Hotel’s guests as well as all levels of team members.
• Ability to effectively use computer to access, understand and input guest information.

$17.29 - $19.00 per hour

Applications will be considered for 7 days; post expires 4/9