Hotel Front Desk Agent

Hotel is located in Warrington, PA is seeking candidates for a full-time position. The candidate will be expected to work in a team environment, but will be on their own a majority of the time. During many shifts the candidate would be the manager on duty. Hilton PEP experience is preferred. Morning, nights, weekends, and holiday availability is a MUST when scheduled, as we are open 365 days a year and 24hrs a day. We are looking for someone who has flexibility and is responsive to the needs of the hotel.

Duties and Responsibilities (including but not limited to):

-Responsible for greeting each and every guest as they enter and exit the building

-Responsible for checking guests in and out of the hotel

-Responsible for answering phones and transferring calls to the appropriate hotel department when necessary

-Responsible for booking/modifying reservations for guests

-Answer various questions from guest in a pleasant manner

-Respond effectively to guest complaints and provide excellent customer service to hotel guests

-Complete in full a daily front desk checklist

-Run various reports on the Front Desk System for management

-Deliver items to guest rooms

-Lift and organize packages for guests and also hotel inventory orders

-May be asked to perform duties in other areas of the hotel when short staffed

-Refill coffee canisters and bake cookies when required

-Responsible for maintaining cash drawer contents and making change for guests

-Responsible for completing all required training in a prompt manner as assigned by management

-Maintaining a clean and professional workspace

-Prepare bags for event groups

-Other duties as assigned by management

Requirements:

-Must have reliable transportation to/from the hotels

-Must be able to work weekends when required

-Must arrive on time for scheduled shift to relieve previous shift

-Must be able to understand and carry out instructions

-Must be able to lift 20 pounds

-Must be able to maintain a professional manner in stressful situations

-Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner

-Must be able to use math skills to calculate appropriate change to guests

-Must be able to work a full shift with no break

-Must answer phone calls from management promptly when off property

-Must have experience in customer service and preferably hotel experience

-Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests

-Must wear hotel provided uniform and adhere to requirements on appropriate work attire

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Warrington, PA 18976 (Required)

Ability to Relocate:

• Warrington, PA 18976: Relocate before starting work (Required)

Work Location: In person