Hotel Front Desk Agent

Job Overview

Aiken Midtown Hotel is seeking a reliable and guest-focused Front Desk Agent to join our team. This role is responsible for creating a positive first impression for guests, handling check-ins and check-outs, and ensuring smooth day-to-day front desk operations.

We are looking for someone who is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out efficiently using the property management system
• Handle reservations, cancellations, and room assignments
• Answer phone calls and respond to guest inquiries
• Process payments and manage cashless transactions
• Address guest concerns and resolve issues promptly
• Maintain accurate records and ensure proper documentation
• Coordinate with housekeeping and maintenance to ensure room readiness

Qualifications

• Previous hotel or customer service experience preferred (not required)
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn hotel systems (PMS)
• Ability to multitask and stay organized under pressure
• Reliable, punctual, and professional

Schedule & Availability

• Must be available to work flexible shifts, including evenings, weekends, and holidays
• Morning, evening, and occasional night audit coverage may be required

Why Join Us

• Stable and growing hotel property
• Hands-on experience in hotel operations
• Opportunity to grow with a new ownership team

Pay: From $11.00 per hour

Work Location: In person