Hotel Front Desk Agent

Job Overview
We are seeking a dedicated and professional Afternoon Front Desk Agent (2pm-10pm) to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle reservations and provide information about hotel services and amenities.
• Respond to guest inquiries and resolve any issues or complaints promptly.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Operate phone systems to assist with incoming calls and relay messages as needed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies regarding guest privacy and security.

Experience

• Previous experience in hospitality management or hotel management is mandatory.
• Familiarity with phone etiquette and customer service best practices is essential.
• Experience in guest relations or guest services will be considered an asset.
• Knowledge of night audit procedures is a plus but not mandatory.
• Strong interpersonal skills with the ability to communicate effectively with diverse guests.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Employee discount

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Dickinson, ND 58601 (Preferred)

Work Location: In person