Hotel Front Desk Agent

Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team at the brand new Home2 Suites by Hilton-Bastrop. The ideal candidate will be responsible for providing exceptional guest services, ensuring a smooth check-in and check-out process, and maintaining the overall hospitality experience for our guests. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding service in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
• Handle guest inquiries, requests, and complaints with professionalism and care.
• Provide information about the resort's amenities, services, and local attractions.
• Maintain an organized front desk area and ensure all necessary supplies are stocked.
• Utilize phone systems to manage reservations and communicate with other departments effectively.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to address any guest needs promptly.
• Assist in training new front desk staff members as needed.

Requirements

• Previous experience in a front desk or guest services role within the hospitality industry is preferred.
• Knowledge of hotel management software or property management systems is an advantage.
• Bilingual candidates are highly desirable to enhance communication with diverse guests.
• Strong customer service skills with the ability to handle challenging situations gracefully.
• Excellent phone etiquette and familiarity with phone systems for effective communication.
• Attention to detail and ability to multitask in a busy environment.
• A background in hospitality management or related fields is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person