Hotel Front Desk Clerk

About Us:
We are a guest-focused hotel committed to delivering exceptional hospitality and creating memorable stays. We pride ourselves on professionalism, efficiency, and warm, personalized service.

Position Overview:
We are seeking a reliable and personable Front Desk Clerk with prior hotel experience to join our team. As the first point of contact for guests, you play a critical role in shaping their overall experience—from check-in to check-out.

Why Hotel Experience Matters:
Candidates with hotel experience bring essential skills that directly impact guest satisfaction and operational efficiency. Familiarity with reservation systems, guest service standards, and handling high-pressure situations ensures smoother operations and a higher level of service. Your ability to anticipate guest needs, resolve issues quickly, and maintain professionalism is key to our success.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor
• Manage check-ins and check-outs efficiently
• Handle reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and complaints promptly
• Maintain accurate records using hotel management software
• Coordinate with housekeeping and maintenance to ensure room readiness
• Process payments and maintain cash handling procedures

Qualifications:

• Previous hotel front desk or hospitality experience required
• Strong communication and customer service skills
• Familiarity with hotel reservation systems (e.g., Opera, Cloudbeds, etc.)
• Ability to multitask and remain calm under pressure
• Basic computer skills and attention to detail
• Flexible schedule, including nights, weekends, and holidays

Pay: $14.50 - $15.50 per hour

Benefits:

• Employee discount

Work Location: In person