Hotel Front Desk Clerk

Job Overview
Join our Award Winning hospitality team as a Hotel Front Desk Clerk evenings 3-11pm, where you'll be the welcoming face of our establishment! In this energetic role, you'll handle guest check-ins and check-outs, provide exceptional customer service, and ensure every visitor feels valued and comfortable. Your enthusiasm and professionalism will set the tone for a memorable guest experience. This paid position offers an exciting opportunity to develop your skills in hospitality management while working in a vibrant resort environment. If you thrive in fast-paced settings and enjoy engaging with diverse guests, this role is perfect for you!

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems, answer inquiries, and provide accurate information about hotel services and amenities
• Handle guest requests promptly, including room changes, special accommodations, and concierge services
• Maintain accurate records of reservations, cancellations, and guest billing using hotel management software
• Conduct night audits to reconcile daily transactions, ensuring financial accuracy and reporting discrepancies
• Provide exceptional guest relations by addressing concerns professionally and ensuring satisfaction throughout their stay
• Collaborate with housekeeping and maintenance teams to ensure rooms are prepared to high standards before guest arrival

Skills

• Strong background in hospitality management with a focus on customer service excellence
• Bilingual or multilingual abilities to communicate effectively with diverse guests
• Previous hotel experience, especially at the front desk or in guest services roles
• Knowledge of hotel management systems and reservation software
• Excellent phone etiquette and ability to manage multi-line phone systems confidently
• Familiarity with night audit procedures and hotel operations in resort settings
• Exceptional interpersonal skills to build positive guest relations and resolve issues promptly

This role is ideal for motivated individuals passionate about hospitality who want to grow their career in a lively resort environment. We value energetic team players dedicated to delivering outstanding guest experiences while developing essential skills in hotel management. Join us and be part of a vibrant team committed to creating memorable stays for every guest!

Pay: From $15.55 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Vision insurance

Work Location: In person