Hotel Front Desk Receptionist

Comfort Inn and Suites Marianna FL has an opening for a Front Desk Clerk who is available to work all shifts (7a-3p,3p-11p,11p-7a). Weekends required. Must have open availability and flexibility to work various shifts throughout the week. This is a floater position. Please do not apply if you do not have open availability.

Job Description

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Make and confirm phone and online reservations.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.
• Maintain all paperwork as required for your shift, including checking credit cards for validity and acceptability, responsibility for cash drawer balancing, proper registration accuracy and completeness..
• Communicate with Housekeeping and Maintenance on all problems.
• Periodically cleaning and maintaining your work area.

Qualifications:

• Previous experience in front desk service, or other related fields, preferred.
• Ability to build rapport with guests.
• Strong organizational skills, computer skills, decision making ability.
• Excellent written and verbal communication skills.

Must have open availability able to work 7am -3pm and 3pm-11pm shifts, Holidays and Weekends.

Apply here and once reviewed you may be contacted for an interview.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Work Location: In person