Hotel Front Desk Supervisor

Position Summary: Supervises, trains, and coaches Front Desk staff. Provides a central communication point for hotel operations through answering incoming phone calls in a prompt, friendly, and courteous manner. Ensures guest satisfaction and revenue optimization through check-in, checkout, and attentive coordination of hotel services for the guest. Responds to all guest requests providing personalize courteous and prompt service to ensure a pleasant stay. Acts as manager on duty in the absence of executive team.
Essential Duties and Responsibilities:

• Provides information to guests about hotel policies, services and amenities.
• Responds to requests from guests for assistance and information about the local area.
• Registers guests in a prompt and courteous manner using up-selling techniques to maximize room rates.
• Processes customer payments according to established policies and procedures.
• Books future guest reservations.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the guest; informs manager of major problems, complaints, disturbances, or unhappy guest.
• Provides courteous, efficient telephone service; accurately records messages and promptly notifies guests of employees. Records incoming packages, mail, or faxes and promptly notifies guests.
• Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; post all charges; completes cashier’s report, prepares deposit and counts cash drawer.
• Issues, controls, and releases safe-deposit boxes to guests.
• Acts as central communication point during emergency situations by having thorough knowledge of emergency, safety, and security procedures and phone numbers of local fire, police, poison control, etc.
• Operates in-house paging system as well as base communications with security and maintenance departments.
• Sells rooms to “walk-in” guests.
• Enters/changes reservations information on the computer system.
• Informs housekeeping department about room status/availability.
• Operates hotel switchboard or PBX.
• Maintains the front desk area in an organized, clean manner.
• Responsible for all keys issued. Complies with the key policy as prescribed by the company.
• Performs other duties as assigned by management.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Front desk: 1 year (Required)
• hotel: 1 year (Required)

Ability to Relocate:

• Tallahassee, FL 32304: Relocate before starting work (Required)

Work Location: In person