Hotel Front Desk Supervisor

Front Desk Supervisor

Duties:

- Oversee the daily operations of the front desk area
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Handle guest inquiries, requests, and complaints promptly and effectively
- Manage guest check-in and check-out processes
- Coordinate with other departments to fulfill guest needs and requests
- Train and supervise front desk staff
- Review front desk staff shifts and ensure adequate coverage
- Maintain accurate records of guest interactions and transactions
- Assist with night audit procedures as needed

Skills:

- Strong customer service skills with a focus on hospitality and guest services
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in phone etiquette and handling phone systems
- Familiarity with night audit procedures is preferred
- Ability to build positive guest relations and resolve conflicts professionally
- Knowledge of front desk operations and hotel management software

At DoubleTree by Hilton Wichita Airport, we offer competitive pay, opportunities for career growth, and a supportive work environment. Join our team as a Front Desk Supervisor and contribute to creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person