Hotel General Manager

Overview
We are seeking an experienced and results-driven General Manager to lead the operations of our limited-service hotel in Concord. This role is responsible for overseeing all daily hotel operations, driving revenue and financial performance, leading and developing the team, and delivering exceptional guest experiences. The General Manager plays a critical role in maximizing operational efficiency, maintaining brand standards, and ensuring long-term profitability. Duties and responsibilities may evolve based on business needs.

Essential Duties and Responsibilities

• Direct and oversee all daily hotel operations, including Front Desk, Housekeeping, Maintenance, and Food and Beverage as applicable
• Develop, manage, and monitor the property budget, including forecasting, expense control, and purchasing
• Prepare, execute, and track marketing and revenue strategies to support occupancy and profitability goals
• Oversee risk management, safety protocols, and emergency procedures
• Ensure compliance with brand standards, company policies, and all applicable regulatory requirements
• Recruit, hire, train, develop, and manage hotel staff, including performance management and corrective action when necessary
• Oversee payroll submissions and ensure labor costs align with established standards and budgets
• Create staff schedules to maintain appropriate coverage while adhering to labor guidelines
• Motivate and engage team members by setting clear expectations, providing regular feedback, and recognizing performance
• Conduct regular property inspections to ensure guest satisfaction, associate satisfaction, quality assurance, and asset protection
• Build and maintain positive relationships within the local community
• Lead staff meetings and communicate goals, expectations, and performance results
• Maintain operational reporting and monitoring systems to support effective decision-making

Qualifications

• Four-year college degree in a related field and/or equivalent hospitality management experience preferred
• Prior hotel management experience required, preferably in a limited-service or select-service environment
• Strong operations management background with proven success leading and developing teams
• High level of financial acumen, including P&L responsibility, budgeting, and expense management
• Strong business judgment with the ability to make sound, data-driven decisions
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines without compromising service quality
• Proactive problem-solver who is adaptable and open to change
• Proficiency with hotel systems, database management, and Microsoft Office
• Valid driver’s license required
• Bilingual (English/Spanish) preferred, but not required

Benefits

• Competitive base salary plus bonus incentive plan
• 401(k)
• Medical, dental, and vision insurance
• Paid time off

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel General Manager: 2 years (Required)

Work Location: In person