Hotel General Manager

Overview
Join our dynamic hospitality team as a Hotel General Manager, where you'll lead the overall operations of a vibrant resort or hotel property. This energetic role calls for a passionate leader who thrives on delivering exceptional guest experiences, optimizing revenue, and fostering a motivated team. As the driving force behind daily operations, you'll ensure that every aspect of the hotel runs smoothly, efficiently, and with a focus on excellence. Your leadership will shape memorable stays for guests and create a welcoming environment that encourages repeat visits and positive reviews.

Responsibilities

• Oversee all hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance to ensure seamless service delivery.
• Lead and supervise staff across departments, promoting teamwork, high performance, and professional development.
• Develop and implement strategies for revenue management to maximize profitability while maintaining outstanding guest satisfaction.
• Manage human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws.
• Maintain budgetary controls by monitoring expenses, controlling costs, and optimizing resource allocation to meet financial targets.
• Ensure exceptional guest relations by addressing concerns promptly and fostering a welcoming atmosphere that encourages positive feedback.
• Oversee night audit procedures and ensure accurate financial reporting at the end of each day.
• Utilize multilingual or bilingual skills to communicate effectively with diverse guests and staff from various backgrounds.
• Implement hotel policies and procedures aligned with industry standards to uphold safety, security, and quality standards.
• Manage multi-line phone systems with professional phone etiquette to handle inquiries efficiently and courteously.

Qualifications

• Proven experience in hotel management or hospitality management roles with supervising responsibilities.
• Strong background in revenue management, budgeting, and financial oversight within a resort or hotel setting.
• Excellent customer service skills with a passion for creating memorable guest experiences.
• Demonstrated leadership ability to motivate teams and foster a positive work environment.
• Knowledge of human resources practices including hiring, training, and employee relations.
• Familiarity with front desk operations, night audit procedures, and guest services protocols.
• Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively.
• Experience with hotel management software systems and multi-line phone systems is preferred. Embark on this exciting journey where your leadership transforms ordinary stays into extraordinary experiences! We are committed to supporting your growth as you lead our team to new heights of hospitality excellence.

Pay: $48,000.00 - $56,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person