Hotel Guest Service Agent

The DoubleTree by Hilton at Atlantic Beach is seeking friendly, energetic, dependable, and productive Guest Service Agents to join our team at the Front Desk.

At our hotel we provide the special comforts and acts of kindness that make the traveler feel human again. We strive to create a rewarding experience not only for our guests, but also for our employees.

Responsibilities

Guest Service Agents perform a combination of duties to include greeting guests, registering and assigning rooms, issuing room keys, posting charges, and assisting other team members and departments in ensuring the ultimate guest experience. Guest Service Agents are also responsible for answering inquiries pertaining to hotel services, local events, dining, travel directions, etc. and diffusing/resolving guest complaints within the scope of their authority.

Skills and Specifications

The right candidate will be friendly and outgoing and will enjoy the company of all people. He/She will have excellent interpersonal skills, will be organized and accountable, and flexible. Candidates must be able to perform well under pressure and must maintain a professional manner with guests, employees and managers.

What to Expect

Guest Service agents new to the DoubleTree Hotel can expect a fast paced, friendly and fun environment supported by management. Candidates must have a flexible schedule to include weekends and holidays.

How to Apply

Interested candidates may respond with a resume or in person at 2717 W. Fort Macon Rd. Atlantic Beach NC

Qualifications

• Strong customer service skills and a background in hospitality are preferred
• Excellent phone etiquette and ability to manage multi-line phone systems
• Bilingual or multilingual capabilities are advantageous

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Atlantic Beach, NC (Required)

Ability to Relocate:

• Atlantic Beach, NC: Relocate before starting work (Required)

Work Location: In person