Hotel Guest Service Agent

Iroquois Hotel, memeber of Triumph Hotels has a position for Guest service agent. This position will require to work 3 PM shifts and 2 overnight relief shifts.

Guest Service Agent Responsibilities:

• Immediately greet guest and offer to assist with their needs
• Register and assign guests to hotel rooms
• Compute bills, collect payments, and make change for guests
• Transmit and receive messages, using telephones or PMS system
• Respond to guest requests in a timely manner
• Receive and resolve guest complaints, elevating to supervisor if necessary
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Ensure overall guest satisfaction
• Perform other duties as requested by management
• Work schedule varies and may include working on holidays, weekends and alternate shifts including overnight.

Requirements:
1+ years hotel or customer service experience preferred

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person