Hotel Guest Service Agent – Overnight Shift (Independent Position)

Pay: From $14.00 per hour

Job description:

We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their stay is comfortable and memorable.

• Quality Inn always pays weekly.
• Annual paid vacation.

Schedule (Weekday Mornings):
Sunday, Monday, Tuesday, Wednesday
Overnight shift: 10:00 PM – 6:30 AM

There is also a similar job with opposite weekly hours (Weekend Mornings):
Thursday, Friday, Saturday
Overnight shift: 9:00 PM – 5:30 AM

Duties:

• Greet guests upon arrival and departure with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures
• Handle guest inquiries and provide information about hotel services and facilities
• Process reservations, cancellations, and payment transactions accurately
• Manage phone calls
• Address guest concerns and resolve issues promptly to ensure guest satisfaction
• Maintain a secure, controlled front desk environment overnight

Requirements:

• Admirable attendance
• Admirable attitude
• Admirable personal appearance
• Strong customer service skills with a focus on delivering exceptional service
• Excellent phone etiquette and communication skills
• Professionalism
• Must be comfortable working independently overnight

Benefits:

• Employee discount
• Paid time off

Work Location: In person
Job Types: Full-time, Part-time. More hours available if preferred

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Work Location: In person