Hotel Guest Service Representative

Join the Team at the Renaissance Dallas North Hotel!

The Renaissance Dallas North Hotel is seeking an energetic, guest-focused Front Desk Agent to support the Front Office team in delivering exceptional guest experiences. If you enjoy hospitality, problem-solving, and creating a welcoming first impression for guests, we would love to meet you!

Reports To

Front Desk Supervisor / Front Office Manager / Assistant General Manager / General Manager

Position Summary

The Front Desk Agent is responsible for providing outstanding guest service while managing the check-in and check-out process. This role responds to guest inquiries, resolves concerns, and ensures a smooth and welcoming experience for every guest while following all company and brand standards.

Key Responsibilities

• Greet guests and handle check-in and check-out procedures in a friendly and efficient manner.
• Process guest registrations and assign rooms while accommodating special requests whenever possible.
• Make and modify guest reservations using the hotel’s reservation systems and brand standards.
• Pre-register and block reservations, handle same-day bookings, and manage future reservations in accordance with hotel pricing strategies and policies.
• Handle payments, credit card transactions, and cash according to hotel procedures.
• Respond to guest questions and resolve concerns related to hotel services, events, directions, and local attractions.
• Cancel reservations according to hotel policies and procedures.
• Assist with guest relocations (“walks”) in a professional and courteous manner when necessary.
• Maintain accurate records and verify registration information for accuracy including payment type, rates, and guest details.
• Manage and inventory guest room keys according to hotel policy.
• Deliver guest invoices when working overnight shifts.
• Perform Night Audit functions when required or as directed by management.
• Provide support to other front office functions such as Bell Services, PBX operations, or reservations during busy periods.
• Assist other departments when needed, which may include:
• Breakfast setup or cleanup
• Basic property cleanliness (such as trash removal)
• Clerical tasks supporting sales, revenue, or marketing efforts
• Housekeeping or laundry assistance
• Complete additional duties as assigned by management.

QualificationsEducation

High school diploma or equivalent experience required.

Experience

Previous experience in a hotel front desk or hospitality role is preferred, but not required. Many skills are developed through on-the-job training.

Skills & Abilities

• Professional appearance and grooming standards required
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to work independently and follow direction
• Strong reliability and attendance record
• Basic knowledge of hotel operations and guest services
• Ability to operate computers and hotel reservation systems

Schedule Requirements

• Schedule may vary based on operational needs
• Must be available to work weekends, evenings, and holidays when required
• Must adhere to company time and attendance policies

Physical Requirements & Work Environment

Physical Responsibilities

• Lifting and transporting front office supplies, linens, or property materials
• Assisting guests with luggage when needed
• Frequent bending, kneeling, and reaching for supplies
• Continuous standing throughout the shift
• Walking guests to rooms, meeting spaces, or hotel areas when necessary
• Delivering supplies or documents to other departments
• Occasional use of stairs

Communication Requirements

• Ability to clearly communicate with guests, supervisors, and coworkers
• Ability to listen, understand, and respond to guest needs and instructions

Job Details

Job Type: Full-time
Work Location: In person

Benefits

• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discounts
• Referral program

Applicants with a criminal record are encouraged to apply.

EOE STATEMENT: Sun Development and its properties are equal opportunity employers (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Food provided
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person