Hotel Maintenance Engineer

We are seeking an Engineer I who will be responsible for maintaining and repairing guest rooms to ensure a safe, functional, and exceptional guest experience. This role delivers prompt, professional service while upholding the highest standards of cleanliness, presentation, and hospitality. Engineers are expected to work efficiently, communicate courteously with guests, and leave each room in pristine condition.

Maintain and repair all guest rooms in accordance with established standards and preventative maintenance guidelines

Respond to guest room service requests within 15 minutes, ensuring timely and efficient resolution

Greet guests professionally when entering occupied rooms, confirm it is a convenient time to complete work, and provide updates upon completion

Ensure all work areas are left clean and orderly, removing all tools, materials, and signs of maintenance activity; coordinate with Housekeeping as needed

Maintain HVAC filters, lighting, fixtures, appliances, and basic room systems

Perform basic plumbing, electrical, carpentry, and mechanical repairs within guest rooms

Maintain accurate records of work performed, including daily logs and completed service requests

Keep carts stocked with necessary tools, parts, and materials

Communicate completion of work orders with dispatch or appropriate team members

Follow all safety procedures and complete required training certifications

Support emergency response procedures in alignment with hotel standards

Provide lateral service and assist other departments as needed

Basic knowledge of guest room maintenance including:

Door hardware, locks, and entry systems (e.g., Vingcard, Mortise)

HVAC systems, thermostats, and controls

Plumbing systems including drains, toilets, and fixtures

Electrical systems including outlets, lighting, and breakers

Appliances, televisions, phones, and basic technology systems

Familiarity with fire and life safety systems preferred

Ability to read and follow maintenance instructions and safety procedures

Ability to lift, push, pull, and carry materials and equipment throughout the property

Frequent bending, kneeling, climbing stairs, and ladder use required

Strong ability to work independently with minimal supervision

Ability to respond quickly to guest needs and emergency situations

Occasional driving of company vehicle, including during snow or weather-related conditions

High school diploma or equivalent required; trade school or technical training preferred

Previous experience in building maintenance, hospitality engineering, or a related field preferred

Primarily indoor work within guest rooms and hotel spaces, with occasional outdoor tasks

Exposure to varying temperatures and maintenance-related environments

Regular use of hand tools, power tools, and maintenance equipment