Hotel Manager

Hotel Manager – Hampton Inn

Position Title: Hotel Manager
Location: Hampton Inn - 350 Morris Ave, Denville, NJ 07834
Employment Type: Full-Time - Onsite ( Including Weekends)

Job Summary

The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest service, maintaining brand standards, maximizing revenue, and leading team members to achieve operational excellence. The ideal candidate is a strong leader with hospitality experience, excellent communication skills, and a commitment to creating outstanding guest experiences while driving profitability.

Key Responsibilities

• Oversee all hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, and Guest Services.
• Ensure exceptional guest satisfaction by addressing concerns and resolving issues promptly and professionally.
• Monitor hotel performance, occupancy, revenue, labor costs, and operating expenses.
• Recruit, train, coach, and supervise hotel team members.
• Conduct regular staff meetings and performance evaluations.
• Ensure compliance with Hilton brand standards, company policies, and local regulations.
• Manage scheduling, payroll, and labor costs to maximize efficiency.
• Review daily reports, financial statements, and operational metrics.
• Develop and implement strategies to increase occupancy, guest satisfaction, and revenue.
• Maintain a safe, clean, and welcoming environment for guests and employees.
• Coordinate with sales, maintenance, and housekeeping departments to ensure seamless hotel operations.
• Handle guest complaints, service recovery, and special requests.
• Monitor online reviews and guest feedback to improve service quality.
• Ensure compliance with health, safety, and security procedures.
• Perform Manager-on-Duty responsibilities as required.

Qualifications

• High School Diploma required; Associate's or Bachelor's Degree in Hospitality Management or related field preferred.
• Minimum 2–5 years of hotel management or supervisory experience.
• Strong leadership and team management skills.
• Experience with hotel Property Management Systems (PMS).
• Knowledge of budgeting, forecasting, and revenue management.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to work flexible schedules, including weekends and holidays when needed.

Skills Required

• Leadership and Team Development
• Hotel Operations Management
• Revenue and Financial Management
• Guest Relations
• Conflict Resolution
• Time Management
• Communication Skills
• Problem Solving
• Multitasking
• Computer and PMS System Proficiency

Benefits

• Competitive Salary
• Hilton Team Member Travel Discounts
• Paid Time Off
• Professional Development and Career Growth Opportunities

Join Hampton Inn and lead a team dedicated to delivering exceptional hospitality, outstanding guest experiences, and operational excellence every day.

Job Type: Part-time

Pay: From $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person