Hotel Operations Manager

Company Description

Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.

Role Description

We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.

The Hotel Operations Manager will:

• Oversee guest services and coordinate seamlessly across departments—including Front Office, Housekeeping, Technical Staff and Food & Beverage.

• Lead staff training and development programs to uphold service excellence.

• Implement strategies that enhance efficiency, quality, and financial performance.

• Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.

Qualifications

• Minimum of 5 years’ experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor or a Marriott Hotel

• Strong focus on Customer Service and Guest Satisfaction

• Excellent Communication and Interpersonal skills

• Experience in Self / Staff Training and Development

• Ability to thrive in a fast-paced, high-performance environment

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field

Key Performance Indicators (KPIs)

• Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.

• Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.

• Staff Development & Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.