Hotel Receptionist

Industry & Sector: Hospitality — Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.

Primary job title (standardized): Front Desk Agent / Hotel Receptionist

About The Opportunity

Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.

Role & Responsibilities

• Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
• Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
• Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
• Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
• Respond promptly to guest enquiries and complaints—resolve or escalate issues to maintain guest satisfaction and service standards.
• Coordinate with concierge, housekeeping, maintenance and F&B teams to fulfil guest requests and ensure a seamless stay.
  
  

Skills & Qualifications

Must-Have

• Proven experience in hotel front desk or guest services roles.
• Operational knowledge of Opera PMS or equivalent property management systems.
• Proficiency with POS systems and basic cashiering/billing procedures.
• Fluent English (verbal and written); clear telephone etiquette.
• Strong attention to detail and ability to handle transactions accurately under pressure.
• Valid legal authorization to work in the UAE.
  
  

Preferred

• Arabic language proficiency.
• Experience with MICROS/Oracle POS or global distribution/reservation systems.
• Formal training or certificate in hospitality, customer service or front office operations.
  
  

Benefits & Culture Highlights

• On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
• Competitive UAE compensation package, staff benefits and training to advance front-office skills.
• Clear career pathways for high performers within hotel operations and guest services.
  
  

To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Skills: management,cashiering,operations