Hotel Receptionist (Front Office Associate)

Hotel Receptionist (Front Office Associate)

Job Summary

We are looking for a professional and customer-focused Hotel Receptionist with previous experience in a 5-star hotel environment. The ideal candidate will be responsible for delivering exceptional guest service, handling front desk operations efficiently, and ensuring a smooth and welcoming experience for all guests. Strong communication skills, attention to detail, and experience using the Opera system are essential for this role.

Key Responsibilities

• Welcome guests professionally and provide outstanding customer service at all times
• Handle guest check-ins and check-outs efficiently
• Manage reservations, room assignments, and guest requests
• Answer phone calls, emails, and inquiries promptly
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Handle guest complaints and resolve issues in a professional manner
• Maintain accurate guest records and billing information
• Ensure front desk operations follow hotel standards and procedures
• Assist guests with information regarding hotel services, facilities, and local attractions

Requirements

• Previous experience as a Hotel Receptionist or Front Office Agent in a 5-star hotel
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Strong organizational and multitasking abilities
• Ability to work flexible shifts, including weekends and holidays
• Good command of English (additional languages are an advantage)
• Opera System experience is a MUST

Preferred Skills

• Strong customer service and problem-solving skills
• Experience handling VIP guests and high-profile clientele
• Ability to work under pressure in a fast-paced environment
• Team player with a proactive attitude
• Knowledge of hotel reservations and front office procedures
• Familiarity with luxury hospitality standards

Package We Are Offering

• Employment Visa
• Competitive Salary
• Accommodation Provided
• Duty Meal
• Uniform Provided
• Career Growth Opportunities

Work Location: In person