Hotel Reservation Agent

Job Summary:

The Reservation Agent is responsible for handling incoming hotel reservation requests, processing bookings efficiently, and delivering outstanding customer service. This role ensures a smooth booking process by accurately managing hotel reservations and coordinating with clients to meet their specific needs.

Key Responsibilities:

• Process Reservations: Manage customer bookings through phone, email, and online platforms, ensuring timely and accurate entry into the reservation system.
• Booking Management: Maintain and update reservation records, modifying bookings as necessary while keeping all data current and precise.
• Availability Updates: Monitor room availability and service capacity; provide suitable alternatives during peak periods or when overbooked.
• Special Requests: Handle customer-specific requests such as room types, bed configurations, or other personalized services.
• Customer Support & Problem Resolution: Address and resolve booking issues, complaints, or last-minute changes with professionalism and efficiency.

Skills and Qualifications

• Experience: 2–3 years of proven experience working in a Destination Management Company (DMC) or a related travel industry role.
• Communication Skills: Excellent verbal and written communication abilities, with a professional and customer-focused approach.
• Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accurate and efficient reservation handling and data management.

Job Type: Full-time

Work Location: In person