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Hotel Shuttle Driver
About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
Job Title: Shuttle Driver – Guest Service
Department: Legacy Hotel
Position Summary: The Shuttle Driver ensures hotel guests enjoy a smooth, welcoming, and memorable experience from arrival to departure. They work closely with Guest Services and other hotel departments to provide guest assistance with valet, luggage, transportation, and other miscellaneous needs.
Key Responsibilities
Greet guests warmly, anticipate needs, and assist with parking, luggage handling, and escorting guests to their rooms
Respond promptly and efficiently to guest requests and service needs
Provide guests with directions, local area information, and hotel amenities details
Safely transport luggage and packages to and from guest rooms, vehicles, and loading areas
Park and retrieve guest vehicles in a courteous and timely manner, using claim tickets and documenting any vehicle damage as required
Ensure guest vehicle keys are securely stored at all times
Explain guest room features and amenities, including televisions, phones, and other in-room technology
Transport guests via hotel van to local destinations or arrange appropriate transportation as needed
Transport authorized guests via hotel golf carts to IMG campus locations
Maintain hotel transportation vehicles, including cleaning, washing, and fueling of vans and golf carts
Ensure front drive, lobby, and entry areas are clean, organized, and well-maintained, including seating areas, walkways, doors, and surrounding grounds
Protect confidential guest and proprietary information in accordance with company policies
Perform other duties as assigned by management
Qualifications:
Valid US Driver’s License with an acceptable driving record
Previous experience in hotel services is preferred
High School diploma or equivalent
Ability to drive a variety of vehicles including golf carts and vans
Ability to read, understand and comply with the rules and regulations of the State and Federal DOT.
Strong customer service and communication skills with the ability to interact professionally with guests, team members, and leadership
Knowledge of hotel operations, guest service standards, and local area attractions preferred
Ability to handle guest concerns calmly, courteously, and efficiently
Physical Demands and Work Environment:
Ability to lift, move, push and pull equipment or luggage in excess of 60lbs
Ability to stand and walk for duration of shift
Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather
Must be able to bend, stoop, squat and stretch to fulfill tasks
Ability to safely operate motor vehicles, hotel vans, and golf carts
Ability to work outdoors and indoors in varying weather and environmental conditions
Must be able to operate office equipment such as computers
Ability to work days, nights, weekends and holidays as needed
Background Requirements:
Requires a background check upon offer
Requires a pre-employment drug screen upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.imgacademy.com
www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-JB1
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
Job Title: Shuttle Driver – Guest Service
Department: Legacy Hotel
Position Summary: The Shuttle Driver ensures hotel guests enjoy a smooth, welcoming, and memorable experience from arrival to departure. They work closely with Guest Services and other hotel departments to provide guest assistance with valet, luggage, transportation, and other miscellaneous needs.
Key Responsibilities
Greet guests warmly, anticipate needs, and assist with parking, luggage handling, and escorting guests to their rooms
Respond promptly and efficiently to guest requests and service needs
Provide guests with directions, local area information, and hotel amenities details
Safely transport luggage and packages to and from guest rooms, vehicles, and loading areas
Park and retrieve guest vehicles in a courteous and timely manner, using claim tickets and documenting any vehicle damage as required
Ensure guest vehicle keys are securely stored at all times
Explain guest room features and amenities, including televisions, phones, and other in-room technology
Transport guests via hotel van to local destinations or arrange appropriate transportation as needed
Transport authorized guests via hotel golf carts to IMG campus locations
Maintain hotel transportation vehicles, including cleaning, washing, and fueling of vans and golf carts
Ensure front drive, lobby, and entry areas are clean, organized, and well-maintained, including seating areas, walkways, doors, and surrounding grounds
Protect confidential guest and proprietary information in accordance with company policies
Perform other duties as assigned by management
Qualifications:
Valid US Driver’s License with an acceptable driving record
Previous experience in hotel services is preferred
High School diploma or equivalent
Ability to drive a variety of vehicles including golf carts and vans
Ability to read, understand and comply with the rules and regulations of the State and Federal DOT.
Strong customer service and communication skills with the ability to interact professionally with guests, team members, and leadership
Knowledge of hotel operations, guest service standards, and local area attractions preferred
Ability to handle guest concerns calmly, courteously, and efficiently
Physical Demands and Work Environment:
Ability to lift, move, push and pull equipment or luggage in excess of 60lbs
Ability to stand and walk for duration of shift
Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather
Must be able to bend, stoop, squat and stretch to fulfill tasks
Ability to safely operate motor vehicles, hotel vans, and golf carts
Ability to work outdoors and indoors in varying weather and environmental conditions
Must be able to operate office equipment such as computers
Ability to work days, nights, weekends and holidays as needed
Background Requirements:
Requires a background check upon offer
Requires a pre-employment drug screen upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.imgacademy.com
www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-JB1
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