Hotels Operations Executive

About Wego

Wego is a leading travel company helping millions of users find and book the best deals for flights, hotels, and more. We bring together technology, innovation, and a passion for travel to make every journey simpler and more rewarding.

Job Summary

As a Hotels Operations Executive, you will ensure seamless booking experiences by managing hotel operations, resolving customer and supplier issues, and supporting high-value reservations. The role involves handling queries, coordinating with internal teams and partners, and maintaining strong operational standards across leisure, religious, and corporate travel.

Key Responsibilities

• Respond to customer and partner inquiries efficiently and in a timely manner.

• Manage hotel reservations, amendments, cancellations, and refunds.

• Conduct inbound and outbound calls to support current and future bookings.

• Maintain the Operations team’s mailbox in line with SLAs.

• Handle high-value bookings and provide daily updates to premier agents.

• Coordinate with direct contracting teams and third-party suppliers to resolve last-minute issues.

• Collaborate with Contracting & Business Development teams on relocations, book-outs, and guest complaints.

• Notify agencies in cases of incorrect rates or availability discrepancies.

• Report customer concerns and highlight system issues.

• Manage offline booking requests when required.

• Attend departmental meetings and training sessions.

• Ensure all operational tasks are completed accurately and within deadlines.

Requirements

Education & Training

• Bachelor’s degree in Tourism, Hospitality, or a related field.

• Strong proficiency in English (spoken and written); additional languages are a plus.

• Excellent business writing and documentation skills.

Experience

• 1–3 years of experience in one or more of the following:

  • Hotel reservations

  • OTA/Travel Agency operations

  • Wholesale operations and customer service

Core Competencies

• Strong communication and relationship-building skills

• Customer focus and problem-solving mindset

• Attention to detail and quality

• Agility and flexibility in handling fast-paced tasks

• Team-player with cross-functional alignment