Hotels Reservations Agent

Job Summary

We are seeking a detail-oriented and customer-focused Hotels Reservation Agent to manage booking inquiries and ensure a smooth reservation process. The ideal candidate will have experience using hotel reservation systems and delivering excellent customer service.

Key Responsibilities

• Handle reservation inquiries via phone, email, and online channels
• Create, modify, and cancel bookings accurately
• Input and update guest data in the system
• Upsell rooms, packages, and hotel services
• Coordinate with front office and other departments
• Ensure all reservations are recorded correctly
• Handle customer complaints professionally
• Follow up on pending bookings and confirmations

Requirements

• Minimum 1 year of experience in hotel reservations
• Hands-on experience with :Opera PMS & Opera Cloud
• Very good command of English
• Strong communication and problem-solving skills
• Ability to work under pressure
• Flexibility with rotational shifts