House Head Manager House Manager - (Live in position)

Job Purpose:

To oversee and manage the daily operations of the household or estate, ensuring smooth functioning, high service standards, and efficient staff performance. The House Head Manager ensures that the residence is well-maintained, organized, and operates to the highest standards of hospitality and discretion.

Key Responsibilities:

1. Staff Management

• Supervise, schedule, and train domestic staff (housekeepers, chefs, gardeners, drivers, security, etc.).
• Manage recruitment, onboarding, and performance reviews.
• Ensure teamwork, discipline, and confidentiality among household staff.

2. Operations & Administration

• Manage household budgets, petty cash, and purchasing of supplies.
• Oversee maintenance, repairs, and service contracts (plumbing, electrical, landscaping, etc.).
• Maintain household manuals, inventory records, and maintenance schedules.
• Implement and enforce household policies and procedures.

3. Hospitality & Guest Services

• Plan and oversee events, dinners, and guest stays.
• Coordinate with kitchen and housekeeping for impeccable service delivery.
• Ensure guest rooms and public areas are always presented to standard.

4. Property Management

• Inspect property daily to ensure cleanliness and readiness.
• Liaise with contractors, vendors, and service providers.
• Handle emergencies (security, maintenance, weather-related issues) promptly.

6. Security & Confidentiality

• Coordinate household security measures and systems.
• Protect employer’s privacy and maintain discretion in all matters.
• Skills & Competencies Required:
• Strong leadership and interpersonal skills
• Excellent organization and multitasking ability
• Budgeting and administrative competence
• Discreet, professional demeanor
• Knowledge of high-standard housekeeping, etiquette, and service
• Problem-solving and conflict management skills
• Strong communication (verbal and written)
• IT literacy (scheduling, budgeting, correspondence)