Household Goods Specialist Lead

SUMMARY:

The Household Goods Specialist Lead explains entitlements and procedures to military members and Department of Defense (DoD) civilian employees shipping and/or storing personal property in accordance with Joint Travel Regulations (JTR), Federal Travel Regulation (FTR), Defense Transportation Regulation (DTR) Part IV – Personal Property, or other Military Service regulations. Provides courteous and efficient personal property movement services. Personal property includes household goods, unaccompanied baggage, mobile homes, boats, privately-owned vehicles (POV), and non-temporary storage. The Household Goods Specialist works under the supervision of the Transportation Supervisor who provides direction and work policies. Refers complex cases to supervisor for clarification or interpretation of policy, procedures, and regulations. Provides guidance and technical expertise to his/her work section in order to accomplish tasks assigned by the supervisor. Completes paperwork and reports, assigns tasks, interfaces with customers, and performs duties listed within their job description.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Briefs personnel the extent of transportation allowances and entitlements to ship property at government expense, place property in temporary/non-temporary storage, restrictions at the next temporary or permanent duty station, responsibility for overweight charges, responsible for charges incurred by exceeding the authorized storage period, shipment of privately owned motor vehicles and mobile homes.
• Advise property owners about Full Replacement Value (FRV) Insurance that is provided by Transportation Service Providers. When individuals have lost, damaged or molded household good items due to improper storage or shipment, guidance regarding the claims process to include timelines that must be met for settlements processing.
• Ensure individuals have all required documentation, orders, and amendments. Interprets individual’s orders to determine and fully explain authorized entitlements and weight allowances to the member and/or their agent. Receives, monitors, and processes all mail-in applications. Maintains shipment records, prepares, and processes shipping and storage documents using the automated transportation system(s).
• Assists personnel who ask for help when they “Self-Counsel” using the Defense Personal Property System (DPS) to arrange the movement and or storage of their personal property.
• Coordinates with property owners, carriers, agents, inspectors, and other installations and clears inbound shipments for direct delivery to a residence or for placement in storage-in- transit (SIT). When requested, arrangements with commercial carriers to re-weigh shipments. Ensure a Quality Control representative witnesses all reweigh to maximum extent possible.
• Research, compile, type and submit multiple reports, documents, messages, forms, letters and rates, pertaining to the shipment and storage of personal property. Responsible for the adequacy and accuracy of the final product.
• Establishes, prepares, and maintains all files related to the shipment or storage of personal property.
• Receives, reviews, interprets, and applies new and revised changes to multiple service regulations, rates, tariffs, tenders, and routing guides.
• Counsel personnel who wish to perform a Personally Procured Move (PPM) of personal property and assist in closing out vouchers in accordance with Defense Finance and Accounting Service (DFAS).
• Understand and meet established productivity and quality control goals associated with assigned functional area / process.
• Follow established guidelines in performing day-to-day routine tasks as outlined in Standard Operating Procedures (SOPs), Technical Manuals, and Audit Readiness standards, etc.
• Understand the Acceptable Performance Levels (APL's) associated with assigned functional work areas / process and work expeditiously to meet contractual and team goals.
• Adhere to government, contract, and company policies and procedures.
• Ability to use e-mail to receive and disseminate workload tasks and information.
• Maintain a safe and secure work environment.
• Adhere to Company quality, safety, and environmental standards.
• Performs duties in association with established Management and Contract Compliance Plan, and workload requirements, etc.

• Performs other duties as assigned.

• Adherence to all TLC Policies accessed through Deltek Costpoint via the following path.
  • People > Employee Self Service > Company > Company Links > TLC Policies.
  • Please see the Notes fieldfor Login information.
• This position supports the DOD on a federal installation and the candidate must be available to work at the assigned physical location during business hours.

• 6:00AM-3:00PM
• 8:00AM-5:00PM

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Other duties as assigned/approved by Management

SUPERVISORY RESPONSIBILITIES:

• No Direct Supervisory Responsibilities

EDUCATION and/or EXPERIENCE:

Essential:

General Description of Responsibilities:

• U.S. Citizen
• Must possess or be able to obtain and maintain a security clearance applicable to the position and/or military Common Access Card (CAC) within 30 days, if required
• Possess a valid Driver’s License
• Must have a high school diploma/GED or equivalent.
• Completion of company mandated training applicable to position.

  Preferred:

• Current active SECRET security clearance
• Military experience

LANGUAGE SKILLS:

The employee must have excellent written and verbal communication skills, with the ability to read, write, comprehend, and explain instructions, letters, memos, emails, and other correspondence from internal and external sources. The role requires effective communication and presentation skills to convey information to customers, clients, internal staff, and other employees. The employee must be able to interpret instructions and information and clearly explain them to others in English while performing job duties. The employee must demonstrate strong attention to detail and effective follow-up skills, as well as the ability to perform common mathematical tasks. The employee must be able to report to work consistently, work assigned shift hours and possess a valid driver’s license. Experience using the Microsoft Office suite of programs, including Word, Excel, PowerPoint.

PHYSICAL DEMANDS:

Required to walk, stand, sit, and move about the property for long periods of time. Must be able to perform physical activities requiring considerable use of arms and legs and full-body movement, including climbing, lifting, balancing, walking, stooping, bending, and handling materials. The employee may be required to exert moderate physical effort in loading, unloading, and arranging equipment and supplies as applicable to the position. Must have the ability to work indoors and/or outdoors in various weather conditions, including hot, cold, damp, dusty, and dirty environments, and be able to perform work on hard or uneven surfaces. Handle equipment and supplies weighing up to 30 pounds individually, and occasionally items weighing more than 50 pounds with assistance. Must possess the ability to handle equipment and supplies weighing up to 50 pounds individually and occasionally more than 50 pounds with assistance. Must possess visual acuity to review written documentation and the ability to hear and understand speech at normal room levels and by telephone. Wearing Personal Protective Equipment (PPE) is required during all periods of exposure to hazardous conditions.

WORK ENVIRONMENT/HOURS:

This position is not eligible for remote work, as the essential functions of the role require the employee to perform duties on-site. May be exposed to inclement/extreme weather conditions. The noise level in the work environment may vary from moderate to high, depending on location. Must be able to work in fast paced, multi-task environment. If applicable work 10(+) hours per day Will require having flexed hours to accommodate for mission requirements to include weekends and Holidays. Overtime may be required.

EXPECTATIONS:

• Transportation & Access: You must have reliable transportation to and from work and be able to access military installations.

• Background & Drug Screening: Employment requires passing a background check and pre-employment drug screening. Random drug and alcohol testing may also occur without prior notice.

• Timesheets: Record your actual work hours daily and ensure your entries are accurate and timely to support smooth operations.

• Dress & Punctuality: Arrive on time and dress appropriately for your shift.

BACKGROUND INVESTIGATIONS:

All employees are required to undergo an initial background investigation as a condition of employment. Additionally, employees may be subject to subsequent background investigations if circumstances warrant, such as the emergence of a need, an issue, or probable cause.

Employees assigned to work on federal installations or projects must also comply with government-mandated background investigations, which are conducted independently of the company's investigations. Employment and continued assignment to federal installations are contingent upon successfully meeting and maintaining these requirements.

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