Housekeeper - On Call

Job Overview: The Housekeeper is responsible for maintaining the cleanliness and upkeep of hotel guest rooms and storage areas to the hotel’s established standards. This role involves providing exceptional guest service, accommodating guest needs, reporting maintenance issues, and ensuring the confidentiality and security of all guest rooms.

Reports To: Housekeeping Leadership/Management

Key Relationships: Internal: Houseperson, Front Office Manager, other Room Attendants, Front Desk Staff, and Maintenance, External: Hotel Guests and Visitors.

Qualifications/Skills: Requirements represent the minimum levels of knowledge, skills, and abilities necessary to perform this job successfully. The employee must possess the following, with or without reasonable accommodation.

Essential:

• Ability to communicate effectively in English with guests, co-workers, and management.
• Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, working with minimal supervision.
• Physical capability to exert effort consistent with cleaning an industry-standard number of rooms per shift (approximately 14-16 standard rooms).
• Punctuality and reliable attendance.
• Strong interpersonal skills and ability to work well with co-workers and the public.

Desirable:

• 1-2 years of prior experience in hotel housekeeping.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• High school diploma or equivalent vocational training.

Essential Physical Abilities:

• Ability to perform various physical movements, including reaching, extending arms overhead, bending, and stooping.
• Ability to lift, push, or pull heavy loads, including bundles of linen weighing up to 50 lbs. and wheeled carts or vacuums weighing up to 100 lbs.

Essential Job Functions:

• Clean assigned guest rooms by priority, ensuring compliance with hotel cleanliness standards and OSHA regulations for chemical use.
• Change linens in check-out rooms and stay-over rooms as indicated by guests, replacing them with clean linens per designated layout.
• Clean bathrooms, removing soil, dirt, soap build-up, and hair from mirrors, vanities, sinks, toilets, shower walls, bathtubs, shower curtains, and floors; replenish supplies and amenities as directed.
• Dust and polish furniture, picture frames, mirrors, light bulbs, switches, TVs, remotes, and cable boxes; vacuum throughout rooms and deodorize as needed.
• Empty trash containers and recycling bins; replace laundry bags and slips.
• Inspect and clean closets, door tracks, drawers, and under furniture in check-out rooms, ensuring correct placement of hangers, extra blankets, pillows, and amenities.
• Realign furniture to the floor plan and inspect for tears, rips, or stains, reporting damages to maintenance.
• Ensure presence and condition of fire safety cards, rate cards, DND signs, and guest service directories, replacing as needed.
• Clean and replenish coffee maker sets and stock cleaning supply closets as needed.
• Maintain linen and storage rooms in an orderly condition.
• Report maintenance deficiencies, suspicious activities, or hazardous conditions to the Housekeeping Manager, Chief Engineer, or Manager on Duty.
• Handle guest complaints promptly, ensuring guest satisfaction.
• Turn in all lost and found items to the Housekeeping Manager or Supervisor and adhere to the hotel’s Lost and Found policy, including key control.
• Ensure security of assigned guest room keys and update the status of cleaned rooms on assignment sheets.
• Return and restock cleaning carts at the end of the shift, emptying vacuum bags and wiping vacuums clean.
• Make up cribs and rollaway beds as needed.
• Adhere to hotel fire and emergency procedures.
• Complete all other duties as assigned by the Supervisor.

Secondary Job Functions:

• Assist with stocking cleaning supply closets.
• Perform additional room cleaning duties as operations evolve.

Job Type: Full-time

Pay: $26.42 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person