Housekeeping Attendant

Overview

Join us at Accor, where life pulses with passion. We are a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, but all share the ambition to keep innovating and challenging the status quo. By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart. You will be in a caring environment and a team where you can be all you are, with opportunities to grow and pursue career opportunities within hotels or other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits and strong recognition for daily commitment. Everything you do with us will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for customers, colleagues and the planet. Hospitality is a work of heart. Join us and become a Heartist . We are Heartists . We believe the world is more welcoming when we're connected and see what we have in common.

Life in Movenpick: The Place to Savour Life - we enable guests to savour the flavor of life, balancing small indulgence with what's good for them and good for the world.

Job Description

The Role

• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction.

Key Deliverables And Responsibilities

Planning & Organizing

• Plan cleaning schedule according to the Room Status Sheet allocation.
• Ensure Housekeeping trolley is stocked daily in a neat and organised manner.
• Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions.

Operations

• Have a thorough understanding and knowledge of Rooms related service and product.
• Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• Monitor operating supplies and reduce spoilage, breakage and wastage.
• Keep all keys signed out in a secure manner and return them at the course of duty.
• Hand over to the Team Leader / Asst. Manager Housekeeping all Lost & Found items with full and detailed information.
• To have a complete understanding of the different cleaning products and their economical use.
• Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly.
• Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor.
• Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard.
• Ensure safe lifting techniques are used at work.
• Report in-room safe issues as per resort standards and policies.
• Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold.
• Attend daily briefings.
• Attend training as scheduled.
• Follow the grooming standards and maintain a friendly and cheerful disposition at all times.
• Handle guest complaints by listening and taking notes then report to Supervisors.
• Use the guest name all the time.
• Report any unusual occurrences or requests to a Supervisor.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• Ensure an efficient handover at the end of every shift to ensure important information is passed on.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• Always be polite and patient, especially when a guest has language barriers.
• Handle guest items with care and responsibility and don't underestimate any value.
• To promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and team.
• To adhere to Accor policies relating to Fire, Hygiene, Health and Safety.

Administration

• Use the duty shift checklists to ensure tasks are completed.

Generic Aspects On Hygiene / Personal Safety / Environment/Confidentiality

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Know hotel policies and procedures, layout, and emergency procedures for fire, medical, bomb threat, blackout and evacuation.
• Understand safety regulations and ensure their application to safeguard people and property.
• Respect the hotel's Environment Charter and sustainability commitments (saving energy, recycling, sorting waste, etc.).
• Adhere to the Heartists Handbook rules and hotel policy on Fire, Hygiene, Health and Safety.
• Ensure confidential records and information are safeguarded and not removed from the office.
• Do not disclose any financial information or any other information of the Accor Hotels.

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming.
• Excellent organizational skills and time management.

Additional Information

• Vibrant personality, professional and always presentable.
• A positive 'can do' attitude and the ability to work within a team environment.
• Fluency in English; additional languages are a plus.