Housekeeping Coordinator

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Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities with luxurious stays, culinary delights from around the globe, live entertainment, daily sports and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property offers a unique experience inspired by local culture, global influences, and Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Attend to and handle all guest requests for internal services according to hotel standards and procedures.
• Answer and manage calls, wake-up calls, and messages, using proper telephone etiquette and Rixos standards.
• Ensure guests enjoy their stay with the best personal service.
• Respect guest privacy and confidentiality of information.
• Report any guest comments or complaints.
• Set up inventory and monitor supplies and commodities based on guest requests.
• Update the availability of items in the PMS.
• Follow emergency and security procedures.
• Perform administrative tasks, coordinate housekeeping office activities, and maintain filing systems.
• Handle keys according to procedures.
• Read and update logbooks.
• Update guest history in the PMS.
• Maintain cleanliness and orderliness of equipment and areas as per the Housekeeping Operations Manual.
• Carry out special projects as assigned.
• Attend daily briefing with the Housekeeping team.
• Coordinate with other departments based on guest and operational needs.
• Notify department heads of any issues that are delayed or unresolved.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industry

• Hospitality

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