Housekeeping Coordinator

Housekeeping Coordinator

Full-time

Location: Al Zorah Beach Resort – Ajman, United Arab Emirates

About Us

Set within a rare natural paradise and just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white-sand beaches, and tranquil lagoons.

As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a remarkable opportunity to be part of a pre-opening journey that will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.

From the energy of our beachfront to the calm of our mangroves, every detail reflects our commitment to understated luxury, exceptional care, and genuine human connection. We are seeking professionals who take pride in service excellence and find purpose in creating memorable moments for our guests and colleagues alike.

Role Overview

To ensure seamless coordination, efficient communication, and prompt response to all guest and operational needs. The Housekeeping Coordinator manages guest requests, room status updates, and interdepartmental communication, helping create an environment where guests feel genuinely cared for and the team takes pride in delivering consistent, exceptional service.

Our Ideal Candidate

At Al Zorah Beach Resort, we believe our success begins with the warmth, professionalism, and genuine care of our people.

The ideal Housekeeping Coordinator embodies these values through a kind and composed attitude, strong attention to detail, and a passion for service. Acting as the central link between Housekeeping, Front Office, and other departments, they ensure that every request is handled with precision and care.

They communicate clearly, anticipate needs, solve problems efficiently, and maintain trust and calm under pressure, qualities that define true luxury service.

Key Responsibilities

• Record all calls and messages received at the Housekeeping Desk, noting the action taken, responsible person, and time logged. Guest requests take the highest priority.
• Receive and respond to guest requests promptly, ensuring each need is met with care and attentiveness.
• Follow up on all guest requests and preferences until completion, ensuring total guest satisfaction.
• Handle guest concerns or feedback with empathy and efficiency, escalating when necessary for timely resolution.
• Always maintain strict confidentiality of guest information.
• Coordinate and communicate room status updates between Housekeeping and Front Office teams.
• Monitor daily arrivals, departures, VIP rooms, and special requests to ensure readiness and attention to detail.
• Log and track all maintenance issues, coordinating with Engineering for prompt resolution.
• Prepare and update reports such as room discrepancies, room status, and daily task sheets.
• Assign rooms to Room Attendants during morning and afternoon shifts in coordination with Housekeeping Supervisors.
• Notify Supervisors of pending check-outs and other operational priorities.
• Run status reports from the Property Management System (PMS) to monitor arrivals and departures.
• Maintain organized records of guest requests, maintenance work, and departmental communication.
• Manage inventory of Housekeeping mobile devices and report any loss or damage.
• Maintain daily records of guest-request items, ensuring par levels are sustained through timely purchase requisitions.
• Support in training new colleagues on desk operations and communication standards.
• Keep the Housekeeping desk organized, efficient, and service-oriented at all times.

Qualifications & Experience

• Minimum 2 years of experience as a Housekeeping Coordinator or similar role within a 5-star luxury hotel or resort.
• Strong communication skills, both written and verbal.
• Proficient in hotel management systems such as Opera PMS, Message Box, and HotSOS (or similar).
• Highly organized, with the ability to handle multiple priorities gracefully and maintain accuracy under pressure.
• Warm, guest-focused demeanor with a genuine desire to exceed expectations.
• Flexible to work various shifts, including weekends and public holidays.
• Excellent grooming, professionalism, and a calm approach in dynamic environments.