Housekeeping Coordinator

Company Description

"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo!

Job Description

Rixos Premium Dubai is currently seeking to recruit for a Full Time Housekeeping Superstar to join our team as housekeeping coordinator.

About the role

• Coordinate daily room assignments for room attendants and supervisors.
• Update and monitor room status in the Property Management System (PMS).
• Handle internal and external telephone calls related to housekeeping matters.
• Record and follow up on guest requests, complaints, and special requirements.
• Maintain accurate filing systems for reports, attendance, and inventory records.
• Liaise with Front Office regarding room availability, VIP arrivals, early check-ins, and late check-outs.
• Coordinate with Engineering for maintenance requests and room repairs.
• Track out-of-order and out-of-service rooms and update systems accordingly.
• Monitor linen, uniforms, and housekeeping supplies.
• Assist in preparing daily productivity and occupancy reports.
• Ensure all guest requests are handled promptly and efficiently.
• Follow up on pending tasks to ensure timely completion.
• Maintain professional communication with colleagues and guests at all times.
• Escalate urgent issues to the Executive Housekeeper when required.
• Prepare daily housekeeping reports (room status, discrepancies, attendance).
• Maintain lost and found records in accordance with hotel policy.
• Support payroll preparation by tracking attendance and overtime records.

Qualifications SKILLS AND ATTRIBUTES

• Minimum experience of two years in Housekeeping, in a similar role is preferred
• Computer literate in Excel, Microsoft word, experience with Opera Cloud is an advantage
• Ability to work a rotating roster including, weekdays, weekends and public holidays
• Excellent interpersonal, organisational skills and attention to detail