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Housekeeping Coordinator (Saudi National)

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Job Description
  • To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
  • To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
  • To ensure that all guests enjoy their stay being offered the finest personal service.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To report any guest comment or complaint.
  • To set up inventory and monitor supplies and other commodities upon guest requests.
  • To update the above items' availability in the PMS.
  • To be aware of and to follow emergency and security procedures.
  • To fulfill administrative tasks, housekeeping office coordination and filing.
  • To respect key handling procedures.
  • To read and update logbooks.
  • To update guest history in the PMS.
  • To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
  • To carry out special projects according to given assignments.
  • To attend a daily line up briefing with the Housekeeping team.
  • To coordinate with all departments as per guests and operational needs.
  • To inform concerned division or department heads whenever a matter is delayed or not solved.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
  • To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.
Qualifications
  • Saudi National
  • A proven ability to manage multiple projects and deadlines.
  • Previous housekeeping experience an asset
  • Excellent communication both in Arabic & English.
  • Strong interpersonal and problem solving abilities
  • Organizational skills , attention to detail & guest centric

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