Housekeeping Dispatch Administrator

Summary:

The Housekeeping Dispatch Administrator will receive, process, and forward calls for service to appropriate departments. They will operate the radio, phone, and maintain communications with managers, associates, departments, and guests. They will enter calls received into a log, updates calls, and completion times of tasks.

Responsibilities:

• Attend pre-shift meetings and maintain a courteous, friendly, and helpful attitude toward guests and fellow associates at all times.
• Operate telephone and two-way radio to relay incoming, outgoing, and interoffice calls and messages.
• Dispatch calls to housekeeping staff for in-house guests and post maintenance work orders into Visual one to be dispatched by Guest Relations.
• Perform duties of a general clerical nature as needed such as: recording information such as name, room number, articles to be replaced or repaired or services to be rendered.
• Complete a Rollaway & Crib Report and forward it to Management daily.
• Able to handle the stress of high customer demand in a hospitality environment.
• Ensure that all assigned guest calls or special requests are completed within 15 minutes and call guest to ensure satisfactory service.
• To continually support and improve housekeeping services that effectively address problems affecting both guests and associates.
• Report and record any maintenance opportunities to Management.
• Complete a Wellness Check/Privacy Button report to Security and Housekeeping Management daily.
• Perform any other duty/project as assigned, which may not be listed above but is necessary for the good of the department and the hotel.
• Report lost & found.
• Adhere to the company's drug-free and tobacco/nicotine-free policy, ensuring compliance at all times.
• All other duties as assigned.

Experience/Qualifications:

• Previous housekeeping experience preferred.
• Bilingual in Haitian Creole required.
• Strong verbal communication skills.
• Excellent time management skills.
• Strong attention to detail skills.
• Must be able to lift 25 lbs. frequently and up to 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• Excellent Career Growth Opportunities
• And much more

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.