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Housekeeping Dispatcher
Housekeeping Dispatcher
Danville, VA, United States
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
- Must process proper telephone and 2-way radio etiquette and the ability to prioritize multiple tasks at once.
- Works closely with Room Inventory clerks and properly dispatches errands per guest requests.
- Coordinates and assign rooms for cleaning and continuously monitor and update room status.
- Maybe assigned to assist with receiving and distributing found property from hotel guestrooms.
- Assignment includes accurately logging entries into logbook and properly placing found property in designated storage locations.
- Verifying room status, updating the status of departing rooms, and recording "Do Not Disturb" rooms.
- Scheduling staff based on occupancy levels and PTOs.
- Communicating with the front office and floor managers to verify room status
- Coordinating the efforts of housekeeping, engineering, front office, and laundry
- Reviews Occupancy Forecast twice daily.
- Maintains Files of housekeeping assignments
- Maintains Dispatch area organized and sanitized.
- Delegate guest request to the supervisors, inspector and management based on level of priority.
- Maintain Employee Call Out Log
- Ensure the pass down is completed for shift change
HOW YOU WILL CREATE THE EXTRAORDINARY
- Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
- Ability to plan, organize, and complete work; take initiative logically and independently.
- Must be able to get along well with co-workers. Possess well-developed interpersonal skills
- Must possess good written and verbal communication skills and be able to read, write fluently in English
- Previous computer and customer service experience is preferred.
- Receive instructions and hear inquiries from guests, clients, or staff.
- Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
WHAT YOU WILL NEED
- HS diploma or GED.
- Casino/Hotel experience preferred.
- Experience within an upscale hotel preferred.
- Work requires a minimum of 6 months experience.
- Prior experience as a Room Attendant preferred but not required.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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