Housekeeping Manager

Executive Housekeeping Manager

Hotel Management Group, LLC is seeking an Executive Housekeeping Manager for its new Holiday Inn Express, located in Surprise.

HMG is an up-and-coming hotel management company who has already made its mark with developing and leading award-winning hotels. Our associates are the foundation of our success, and we take great pride in hiring candidates that will contribute to the “everyone is family” culture that has made our hotels successful. Come join our team where associates can learn and grow, in a fun, safe and supportive environment where your contributions are recognized and rewarded!

The hotel is owned and operated by an independent franchisee, Hotel Management Group. The franchise controls all aspects for the hotels employment policies and practices.

Job Description

The Housekeeping Manager is responsible for ensuring efficient and effective operations of the housekeeping and laundry departments while maintaining an attentive, friendly and courteous atmosphere. Our goal is to provide our guests with a clean and safe environment while creating memorable experiences. You will be required to know HMG and brand policies, procedures and standards as well as city, county and state policies and guidelines. You will be instrumental in providing memorable moments for our team members and our guests while efficiently managing expenses and maximizing service levels.

· Prepare and conduct all housekeeping interviews, hire associates, follow proper orientation and training structure, and follow through to ensure associate retention.

· Encourage, motivate, counsel, and develop our associates. Have some fun!

· Prepare associate schedules according to occupancy forecast, payroll and budget guidelines and adhere to break and lunch policies.

· Prepare and conduct 90 day and yearly performance reviews with General Manager.

· Organize, complete and document all required brand, company and safety training for you and your staff.

· Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving challenges.

· Maintain high standards of personal appearance and grooming which include the proper uniform and name tag for yourself and staff.

· Be comfortable learning brand computer software to assign room attendant boards, update room status and use Quore, the hotels data tracker and communication platform.

· Maintain PAR levels in all supplies and linen inventory per company policy by completing inventory reports and submitting supply orders.

· Respond to all guest requests, concerns, and complaints in an attentive, courteous manner.

· Assign room boards and other assignments to room attendants, houseman, and laundry attendants. Ensure consistency and timeliness in completing of assignments.

· Walk inside and outside of property daily.

· Ensure linen rooms and cleaning carts are clean and stocked daily.

· Perform daily inspections of all guest rooms and public areas to assure the standards and productivity levels are being met and maintained.

· Schedule and assign weekly, monthly, quarterly, bi-annual, and annual brand required programs.

· Maintain Lost and Found and Key control, daily.

· Be proactive in finding issues before our guest do. Initiate work orders and follow through.

· Maintain professional and consistent communication with the front desk and maintenance throughout the day.

· Maintain a discarded linen log and compare with monthly inventory.

· Submit proper documentation regarding poor work performance, attendance, and tardiness.

· Ensure all daily assignments are completed and signed off on prior to leaving for the day.

· Assist with cleaning duties as needed.

Qualifications

· Prior housekeeping experience as a supervisor/manager.

· Able to effectively communicate both verbally and written.

· Must be able to work on the computer and have a smart phone.

· Flexible schedule to meet hotel demand. This may include weekends and holidays.

· Must be able to be on your feet for 8 hours daily, exert up to 50 pounds of force, push and pull heavy objects and have mobility to inspect high and low areas of the rooms and hotel.

Benefits

· Competitive salary.

· 7 paid holidays.

· Sick hours and PTO time.

· Employee discount at applicable hotels.

· Health, Vision, Dental and Life Insurance.

Pay: $24.00 - $27.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel: 3 years (Preferred)

Language:

• English/Spanish (Preferred)

Work Location: In person