Housekeeping Manager

Housekeeping Manager

Description

As an Housekeeping Manager, you are responsible for overseeing all housekeeping to deliver an excellent Guest and Member experience. An Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee housekeeping operations and ensure compliance with hotel standards

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

Monitor the appearance, standards and performance of the Housekeeping with an emphasis on training and teamwork

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted and post-meeting minutes generated

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Housekeeping team

Competent in property management systems

Assist other departments wherever necessary

Qualifications

We are seeking an experienced and detail-oriented Housekeeping Manager to lead our housekeeping operations and maintain the highest standards of cleanliness, presentation, and guest satisfaction throughout the property. The ideal candidate will be a passionate leader with strong operational and team management skills within a hotel environment.

Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

A successful track record of managing a large team

A high school certificate or equivalent

High level of commercial awareness and cost control capabilities

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a range of different work situations

Proficiency, at an intermediate level, with computers and computer programs, including OnQ and Microsoft Office

Strong organizational, budget management, and problem solving skills

Strong communication skills

A passion for delivering exceptional levels of guest service