Housekeeping Manager at InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while driving operational excellence and developing a high-performing team.

This role is designed for an experienced hospitality leader who combines operational expertise, strong people leadership, and a passion for delivering exceptional guest experiences. As Housekeeping Manager, you will oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, safety, and service while contributing to the overall success of the property.

This is more than a housekeeping leadership role.

InterContinental Residences Dubai Business Bay offers a luxury residential environment where attention to detail creates lasting impressions. As Housekeeping Manager, you will shape the guest experience behind the scenes by creating immaculate living spaces, inspiring your team, and ensuring every residence and public area reflects the highest standards of luxury hospitality.

Why This Role Matters

Luxury begins with exceptional housekeeping.

As Housekeeping Manager, you will lead one of the property's most important operational departments, ensuring guests consistently enjoy beautifully maintained residences and public spaces. Your leadership will foster a culture of accountability, quality, teamwork, and continuous improvement while ensuring operational efficiency and financial performance.

Your ability to balance guest expectations, team engagement, quality standards, and business objectives will directly influence guest satisfaction, brand reputation, and overall hotel performance.

Lead the Standards That Define Luxury

You will oversee all housekeeping operations, ensuring guest rooms, residences, public areas, linen services, and back-of-house areas consistently exceed InterContinental brand standards.

From leading and developing your team to managing quality inspections, departmental budgets, inventory, productivity, and guest satisfaction, you will play a key role in creating memorable guest experiences through operational excellence.

What We'll Support You to Do

• Lead Housekeeping Excellence: Deliver exceptional cleanliness, presentation, and luxury service standards throughout the property.
• Develop High-Performing Teams: Recruit, coach, mentor, and inspire colleagues while building a positive and engaged departmental culture.
• Drive Operational Performance: Manage productivity, scheduling, departmental budgets, inventories, and quality assurance initiatives.
• Elevate the Guest Experience: Ensure every guest enjoys an immaculate environment while responding proactively to feedback and service opportunities.

The Gig

Reporting directly to the Cluster General Manager & Director of Rooms, the Housekeeping Manager is responsible for the strategic and day-to-day leadership of the Housekeeping Department at InterContinental Residences Dubai Business Bay.

• The Opportunity: Lead one of the property's most visible operational departments within a luxury residential hospitality environment.
• The Strategy: Combine operational excellence, financial discipline, quality assurance, and people leadership to deliver world-class housekeeping services.
• The Impact: Enhance guest satisfaction, colleague engagement, operational efficiency, and brand reputation.

You will collaborate closely with Front Office, Engineering, Food & Beverage, Security, Finance, and other operational departments to ensure seamless service delivery across the property.

Stay Human

At InterContinental, hospitality is about people.

This role is about creating exceptional environments where guests feel comfortable, colleagues feel supported, and operational excellence is achieved through teamwork, trust, and genuine care.

Your Day-to-Day

No two days are the same; your responsibilities will include, but are not limited to:

Housekeeping Operations

• Lead all housekeeping operations across guest rooms, residences, public areas, and back-of-house spaces.
• Ensure all areas consistently meet InterContinental brand standards and luxury expectations.
• Conduct regular inspections and implement quality improvement initiatives.
• Monitor cleanliness, maintenance concerns, and presentation standards throughout the property.
• Coordinate deep cleaning and preventive housekeeping programs.

Leadership & Team Development

• Lead, motivate, coach, and develop housekeeping colleagues and supervisors.
• Recruit, onboard, train, and retain high-performing team members.
• Conduct performance evaluations and support career development planning.
• Foster a positive, inclusive, and service-focused team culture.
• Promote employee engagement and recognition initiatives.

Guest Experience

• Ensure guest rooms are prepared to the highest standards prior to arrival.
• Respond promptly and professionally to guest feedback and housekeeping requests.
• Support VIP arrivals, long-stay guests, and special requests.
• Partner with Front Office to deliver seamless arrival and departure experiences.
• Drive continuous improvement through guest satisfaction feedback.

Operational & Financial Management

• Prepare departmental schedules aligned with business demands.
• Manage departmental budgets while maintaining productivity and service quality.
• Monitor linen, uniforms, guest supplies, and housekeeping inventories.
• Control departmental expenses and minimize waste.
• Ensure effective purchasing and inventory management processes.

Cross-Department Collaboration

• Work closely with Front Office, Engineering, Security, Laundry, and Food & Beverage teams.
• Coordinate room availability and maintenance priorities.
• Support major events, VIP visits, and operational projects.
• Ensure effective communication across all operational departments.

Quality, Safety & Compliance

• Maintain compliance with IHG brand standards, policies, and operating procedures.
• Ensure compliance with health, safety, hygiene, and security regulations.
• Lead housekeeping audits and quality assurance inspections.
• Maintain accurate departmental documentation and operational reports.
• Promote sustainability initiatives and environmentally responsible housekeeping practices.

What Success Looks Like

• Outstanding cleanliness and quality inspection scores.
• High guest satisfaction relating to housekeeping services.
• Strong colleague engagement and team retention.
• Effective departmental cost control and productivity performance.
• Excellent collaboration across operational departments.
• Consistent compliance with IHG luxury brand standards.

Who This Role Is Perfect For

• Experienced housekeeping leader passionate about luxury hospitality.
• Inspirational people manager committed to developing high-performing teams.
• Operationally focused professional with strong commercial awareness.
• Detail-oriented leader who drives quality and consistency.
• Collaborative manager who builds strong cross-functional relationships.
• Service-focused hospitality professional who leads by example.

What We Need From You

Ideally, you bring some (or all) of the following:

Education

• Degree or Diploma in Hospitality Management or related field preferred.

Experience

• Minimum 5–7 years of progressive Housekeeping leadership experience.
• Previous experience as Housekeeping Manager or Assistant Executive Housekeeper within luxury hotels or branded residences.
• Experience managing large housekeeping teams and departmental budgets.
• Strong knowledge of Opera PMS and housekeeping management systems.
• GCC/UAE hospitality experience preferred.

Personal Attributes

• Exceptional leadership and people development skills.
• Strong organisational and operational management abilities.
• Excellent communication and stakeholder management skills.
• High attention to detail and commitment to quality.
• Financial and commercial awareness.
• Ability to perform effectively in a dynamic luxury hospitality environment.
• Passion for continuous improvement and service excellence.

What You Can Expect from Us

At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities—including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance—always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well—both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.

Ready to Lead Housekeeping Excellence?

If you don't meet every requirement but believe you bring the right leadership, operational expertise, and passion for hospitality, we'd still love to hear from you.

Join us and help shape exceptional luxury residential experiences in Dubai—where your leadership, attention to detail, and commitment to excellence ensure every guest enjoys the comfort, care, and quality that define InterContinental.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.