Housekeeping Manager (Villa)

Overview

Housekeeping Manager (Villa) role at Accor. The position oversees the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that hotel standards and procedures are fully known and followed. Responsible for ensuring rooms are prepared and inspected as per standards and guest requests, including Turn Down service, and maintaining flower decorations in rooms and public areas.

Responsibilities

• Oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that hotel standards and procedures are fully known and followed.
• Ensure all rooms are prepared and inspected as per standards and guest requests, including Turn Down service.
• Maintain flower decorations in rooms and public areas according to required standards.
• Ensure upkeep of the front of the house (including hotel entrance) and designated back of the house areas.
• Check regularly the night shift for cleaning and maintain appropriate stock levels for smooth housekeeping and laundry operations; approve requisitions accordingly.
• Ensure inventories of linen, uniforms and other applicable items are conducted and recorded as scheduled.
• Deal with suppliers and contractors; oversee Pest Control service and coordinate with Stewarding Manager and Chief Engineer to establish schedules.
• Implement housekeeping-related HACCP procedures and contribute to sustainable development, energy and waste management.
• Monitor cost control and suggest saving programs; ensure proper linen and uniform management and handling procedures.
• Implement and follow daily checklists; prepare forecasts and statistics; respect schedules, terms and deadlines as agreed with Management.
• Ensure all team members are aware of outlet timings and promote internal activities and events; keep team updated on administrative, organizational, and operational changes.
• Conduct daily line-up briefings with Housekeeping and Laundry supervisors; share daily activity highlights with the Director of Rooms; assist the Director of Rooms in administrative responsibilities and monitoring activities as needed.
• Promote Accor loyalty programs and act as an ambassador of the Housekeeping and the hotel.
• Provide high-quality guest service, escort guests when assisting them, and respect guest privacy and confidentiality.
• Represent Management in guest complaints or when a team member requires escalation; manage guest complaints professionally and record resolutions.
• Report guest comments or complaints and ensure Guest History records are followed-up; maintain proper telephone etiquette per Risos standards.
• Interview potential candidates and assist in new employee integration in liaison with the HR Department; create a high-morale, collaborative working environment; conduct staff evaluations and development plans; participate in staff retention and satisfaction efforts.
• Ensure trainings and refresher courses are conducted regularly.

Qualifications

Diploma or degree in vocational hospitality; 8-10 years of experience in a 4-5 star hotel.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

Referrals increase your chances of interviewing at Accor by 2x

Get notified about new Housekeeping Manager jobs in Hail Region.