Housekeeping Supervisor

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Supervise and train housekeeping staff, including assigning tasks, providing guidance, and monitoring performance.
• Create and maintain work schedules, ensuring adequate staffing levels to meet operational needs.
• Conduct regular team meetings to communicate updates, address concerns, and foster a positive work environment.
• Resolve staff conflicts and address performance issues in a timely and professional manner.
• Motivate and encourage team members to achieve high standards of cleanliness and efficiency.
• Inspect assigned areas to ensure cleanliness and adherence to established standards.
• Monitor and maintain inventory of cleaning supplies and equipment, placing orders as needed.
• Ensure proper use and maintenance of cleaning equipment.
• Address and resolve guest complaints regarding housekeeping services.
• Maintain knowledge of and enforce safety and sanitation procedures.
• Maintain accurate records of work performed, inventory, and staff schedules.
• Prepare and submit reports on housekeeping activities and performance.
• Assist in the development and implementation of housekeeping policies and procedures.
• Manage budgets related to housekeeping supplies and equipment.
• Perform regular inspections of rooms and common areas.
• Ensure that customer service is a high priority for all members of the housekeeping staff.
• Respond to customer requests in a timely and professional manner.
• Maintain a professional appearance and demeanor.
  
  

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in hospitality management or a related field is a plus.
• Proven experience in housekeeping, with supervisory experience preferred.
• Strong knowledge of cleaning techniques, products, and equipment.
• Excellent organizational and time-management skills.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of safety and sanitation regulations.
• Computer literacy.