Housekeeping Supervisor

Scorpios

Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness — always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential.

Job Description

Scorpios Bodrum is seeking for a Housekeeping Supervisor that will assist the Housekeeping Manager in upholding employee appearance and performance standards, developing and delivering effective training, and ensuring compliance with safety and health protocols.

Responsibilities

• Deliver exceptional guest satisfaction aligning with Scorpios SOPs.
• Proactively exceed guest expectations with superior service.
• Manage guest requests efficiently.
• Inspect guestrooms, corridors, and pantry areas daily to maintain top cleanliness standards.
• Prioritize room readiness based on guest arrival times.
• Provide guest assistance, direction, and information promptly.
• Conduct daily briefings with Housekeeping Attendants to ensure all special requests are met.
• Address emergency situations with competence.
• Use Scorpios Duties and Responsibilities to drive guest satisfaction and team alignment.
• Train, supervise, and evaluate Room Attendants, fostering a productive and innovative team environment.
• Implement planned assignments from the Executive Housekeeper effectively.
• Perform administrative tasks, including room status updates and managing engineering requests.
• Uphold the Safe & Sound program in designated areas.
• Ensure team punctuality, proper appearance, and hygiene in line with Scorpios grooming standards.
• Facilitate impactful training programs in coordination with the Learning & Development Manager.
• Provide ongoing support and feedback to Departmental Trainers.
• Promote a culture of creativity, innovations and adherence to Scorpios' SOPs

Requirements

• At least 2 years of supervisory experience in the housekeeping department of a premium hospitality environment.
• Proficient in English, with excellent verbal and written communication skills to lead a team and engage with guests.
• Comprehensive knowledge of best practices in housekeeping, as well as sanitation standards and safety protocols in the hospitality sector.
• Demonstrated leadership capabilities, with a record of managing, empowering, and driving a diverse workforce.
• Proven problem-solving skills and the capacity to make sound decisions promptly.
• Flexibility to adapt to a variable schedule, with willingness to work weekends, holidays, and evening shifts when necessary.

Benefits

Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.