Housekeeping Supervisor

Come and join us and be a part of something special at the Home2 Suites Boston Franklin.

The Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants in the hotel's continuing effort to deliver outstanding guest service by way of ensuring the hotel remains well-kept; properly cleaned and maintained. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Cleans and supplies guest rooms and related areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

 Lead, train and supervise Room Attendants, Laundry Attendants on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.

 Assess inventory of department supplies

 Assign occupied and vacant rooms for cleaning and inspect guest rooms

 Assist in tracking and execution of cleaning projects

 Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories.

 Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.

 Perform Room/Public Area Attendant and/or Houseperson duties, if needed

 Provide feedback for performance evaluations of Room / Laundry Attendants as needed

 Respond to special guest requests in a timely, friendly and efficient manner

 Reports any deviations from policies, procedures, brand standards and regulations to management

 Review room assignments, priority room requests, keys and supplies.

 Assist housekeepers with portable rollaway beds, cribs etc. as needed.

 Complete daily checklists and review checklists for completion submitted by Room / Laundry Attendants at the end of each shift.

 Perform quality checks as necessary on the television, telephone, heating/air conditioning, irons and lights.

 Appropriate and proper use of cleaning equipment and supplies.

 Respond to and resolve housekeeping requests.

 Promptly reports emergencies, injuries, accidents, missing articles, damage, mechanical problems and safety hazards to management.

 On time and at work when scheduled and in proper uniform.

 Attend and conduct department meetings as scheduled.

 Consistent professional and positive attitude and actions when communicating with guests and associates.

 Report any incidents of guest dissatisfaction or unusual matters of significance to Leadership so that corrective action may be

 Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

 Any other tasks / duties as requested by management.

REQUIREMENTS: Hours Required: The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

QUALIFICATIONS: The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and ownership and be able to identify distress signs. Signs Education and Experience: High school education or related experience. Familiarity with hospitality industry practices preferred.

SKILLS AND ABILITIES: Ability to understand and provide friendly guest service. Ability to understand and comply with proper cleaning techniques, procedures and brand standards. Ability to operate a vacuum, mop and properly use cleaning equipment and supplies. Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a lamp, coffee maker, phone, TV and other public space equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process WORKING

CONDITIONS & PHYSICAL EFFORT: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside Work is normally performed in an interior hotel environment. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates cleaning equipment such as vacuum cleaners and ionizing machinery. Also operates basic office equipment such as computer, copier, telephone and fax. Physical requirements include ability to frequently move around the hotel property; remaining in a stationary position for extended periods of time; bending, reaching, pulling, pushing up to 150 lbs, kneeling, and lifting up to 75 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

NOTE: This description excludes most non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate

Job Type: Full-time

Pay: $19.00 - $19.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• Housekeeping management: 1 year (Required)

Work Location: In person