Housekeeping Manager (Luxury Hospitality)

A highly organized and experienced Housekeeping Manager is required to lead the housekeeping department in a luxury hospitality environment. The role is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation across guest rooms, public areas, and back-of-house spaces while managing and developing a high-performing team.

Key Responsibilities

• Oversee and manage all daily housekeeping operations, ensuring exceptional cleanliness and presentation standards.
• Develop, implement, and maintain housekeeping policies, procedures, and quality standards in line with luxury hospitality requirements.
• Supervise, train, mentor, and evaluate housekeeping staff to ensure optimal performance and professional development.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to uphold luxury standards.
• Manage staffing schedules, inventory, and procurement of cleaning supplies and equipment.
• Respond promptly to guest feedback, requests, and complaints, ensuring high levels of guest satisfaction.
• Coordinate with maintenance and other hotel departments to ensure timely resolution of issues.
• Monitor departmental budgets, labor costs, and resource utilization to achieve operational efficiency.
• Ensure strict adherence to Health & Safety regulations and housekeeping compliance standards.
• Prepare reports on departmental performance, staff productivity, and operational metrics.

Requirements

• Minimum 5–7 years of progressive housekeeping experience in luxury hotels or resorts, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of housekeeping operations, procedures, and five-star luxury service standards.
• Excellent leadership, communication, and organizational skills.
• Strong attention to detail and a commitment to delivering exceptional guest experiences.
• Ability to manage budgets, resources, and large teams effectively.
• Flexible and adaptable to work in a fast-paced, dynamic environment with varying shifts.

Job Type: Full-time

Experience:

• Housekeeping Manager in a Luxury Hotel: 5 years (Preferred)

Location:

• Doha (Required)