Housekeeping Supervisor

Position Summary The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping and laundry teams to ensure exceptional cleanliness, service, and guest satisfaction. This role plays a critical part in delivering on Prime Hospitality’s core values by driving results, creating memorable guest experiences, maintaining accountability, and fostering lasting relationships with both guests and team members.

Core Values in Action At Prime Hospitality, our values guide everything we do:

• Results: You take pride in delivering high-quality outcomes and ensuring rooms and public spaces consistently exceed brand standards.
• Experience: You lead with a guest-first mindset, creating a welcoming, memorable environment for everyone who walks through the doors.
• Accountability: You take ownership of your team, your work, and your results—addressing issues promptly and recognizing success.
• Loyalty: You build strong, respectful relationships with your team, guests, and partners, contributing to a positive and supportive culture.

Key Responsibilities

• Supervise housekeeping and laundry staff, ensuring accountability, productivity, and quality performance.
• Inspect guest rooms, public areas, and back-of-house spaces daily to ensure cleanliness and compliance with brand standards.
• Ensure VIP and loyalty member rooms are prioritized, prepared, and inspected prior to guest arrival.
• Maintain key control systems and ensure proper handling of keys and assignment sheets each shift.
• Respond promptly and professionally to guest requests, concerns, and service issues.
• Train, coach, and mentor team members; provide ongoing feedback to support performance and development.
• Ensure all health, safety, and sanitation standards are consistently met.
• Coordinate daily assignments with Room Attendants and ensure timely completion of all tasks.
• Identify and address quality deficiencies; ensure corrective actions are completed promptly.
• Inspect housekeeping carts and storage areas to ensure cleanliness, organization, and proper stock levels.
• Ensure show rooms are prepared and maintained to standard daily.

Supportive Functions

• Assist with guest inquiries and service recovery as needed.
• Follow all company policies, safety standards, and security procedures.
• Report maintenance issues, hazards, accidents, or injuries promptly.
• Perform additional duties as assigned by management.

Qualifications

• Previous housekeeping or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Basic computer proficiency (Microsoft Office, PMS systems, etc.).
• Ability to problem-solve, prioritize tasks, and work independently.
• Ability to handle guest and employee concerns with professionalism, patience, and tact.
• Bilingual in English and Spanish preferred to effectively communicate with team members and guests.

Physical Requirements

• Primarily indoor work environment.
• Ability to stand and walk for extended periods (up to 4 hours at a time).
• Ability to lift up to 45 lbs. and push/pull carts up to 250 lbs.
• Frequent bending, stooping, reaching, and repetitive motion.
• Continuous communication and visual attention to detail required.

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person