Housekeeping Supervisor

Opera system knowledge

Core operations

• Plan daily boards/assignments; open/close the department; manage shift briefings and handovers.
• Monitor productivity (rooms/attendant, task timing); redeploy staff to meet check‑in targets and rush/VIP rooms.
• Conduct room/public area inspections; coach on corrective actions; enforce SOPs/brand standards.
• Coordinate with Front Office and Engineering on room status, OOO/PM rooms, and quick turns.

Team leadership

• Assist with hiring; onboard and train attendants; conduct refreshers (chemicals, equipment, floor care).
• Build schedules/rota, approve timecards, manage attendance and breaks; address performance/discipline.
• Lead safety talks; model service culture and confidentiality.

Quality, safety, compliance

• Enforce chemical handling, PPE, and MSDS/OSHA (or local) compliance; run accident/incident reporting.
• Maintain key control, Lost & Found logs, biohazard protocols, and emergency procedures.
• Drive sustainability: waste segregation, recycling, and chemical/water use controls.

Inventory, linen, and assets

• Maintain par levels for linens/amenities/chemicals; order/receive; track costs and variances.
• Oversee linen flow, rejects, and loss rates; coordinate with on‑site or outsourced laundry.
• Ensure equipment readiness (vacuums, extractors) and request maintenance via CMMS.

Guest service and standards

• Handle guest requests/complaints; execute service recovery and follow‑ups.
• Prepare VIP setups, special requests, and event/turn-down requirements.

Vendors and projects

• Oversee contractors (outsourced cleaning, laundry, pest control); QA against SLAs; verify invoices.
• Plan and execute deep cleans, carpet/upholstery care, high‑dusting, and floor maintenance schedules.

Reporting and systems

• Use PMS/housekeeping app/CMMS to update room status, log tasks, and raise work orders.
• Produce shift reports: inspection scores, rooms cleaned, rush/VIP handled, labor hours, incidents.

Typical KPIs

• Cleanliness inspection score ≥ target; guest cleanliness score and complaints/1,000 rooms.
• Rooms ready by check‑in time %; rooms per attendant per shift; rework rate.
• Labor cost vs. budget; amenity/chemical spend; linen loss/reject rate.

Common requirements

• 2–4 years housekeeping with 1+ in supervision; SOP and chemical knowledge; PMS/housekeeping app proficiency; flexible shifts; ability to lift 30–40 lbs.

Want me to tailor this to your setting, Sandra? Share: property type (hotel, healthcare, office, residential), team size/union environment, shifts covered, outsourcing (laundry/cleaning), and target KPIs.

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Job Type: Full-time

Work Location: In person