Housekeeping Supervisor - 4* /5* Hotel

Key ResponsibilitiesOperations & Quality Control

• Supervise daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry (if applicable).
• Inspect rooms and public areas to ensure cleanliness, presentation, and maintenance meet 5-star standards.
• Ensure adherence to hotel SOPs, brand standards, and hygiene regulations.
• Coordinate with Front Office to prioritize rooms, handle early check-ins, late check-outs, and VIP arrivals.
• Report maintenance issues promptly and follow up with Engineering.

Guest Service

• Handle guest requests, concerns, and complaints professionally and promptly.
• Ensure VIP, long-stay, and special-request rooms are prepared to luxury standards.
• Maintain a guest-focused approach at all times.

Team Supervision & Training

• Supervise, schedule, and allocate duties to housekeeping attendants and public area cleaners.
• Conduct on-the-job training for new associates and continuous coaching for existing staff.
• Monitor staff grooming, punctuality, and adherence to hotel policies.
• Assist in performance evaluations and provide feedback to the Executive Housekeeper.

Inventory & Administration

• Control housekeeping supplies, linens, and guest amenities to prevent wastage and shortages.
• Maintain accurate records of room status, lost & found, and daily reports.
• Ensure proper use and care of cleaning equipment and chemicals.

Health, Safety & Compliance

• Ensure compliance with health, safety, and sanitation standards.
• Promote safe work practices and proper handling of cleaning chemicals.
• Participate in hotel audits and inspections.

Skills & Competencies

• Strong leadership and team-management skills
• Excellent attention to detail
• High standards of cleanliness and presentation
• Strong communication and interpersonal skills
• Guest-oriented mindset
• Ability to work under pressure and manage priorities

Qualifications & Experience

• Diploma or certification in Hotel Management or Hospitality (preferred)
• Minimum 2–4 years of housekeeping experience in a 4 or 5-star hotel, with at least 1 year in a supervisory role
• Knowledge of luxury hotel standards and SOPs
• Basic computer skills (PMS knowledge is an advantage)

Job Type: Full-time

Pay: AED2,450.00 - AED2,500.00 per month

Application Question(s):

• What is your joining availability ?
• What is your visa status ?
• What is your expected salary ?

Experience:

• Housekeeping Supervisor in 4/5: 4 years (Required)